- Within 30 days of purchase, you may return any defective, damaged, or miss-shipped part.
- Any returns for refund due to customer error are subject to a restocking charge of up to 20%.
- Damaged claims must be called in within 9 days from date of invoice.
ALL Return Freight Costs are the responsibility of the customer.
- To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must be in the original unopened packaging.
YOU MUST CALL/TEXT 616-447-9830 TO REQUEST AN MRA# (Merchandise Return Authorization). Please INCLUDE YOUR ORDER # IF USING TEXT. A Return Authorization Label will then be emailed to you. Please attach the MRA Label to the outside of the box. DO NOT cover any Shipping Labels (THIS IS NOT A SHIPPING LABEL).
Several types of goods are exempt from being returned.
-Any Special Order Part
Additional non-returnable items:
-Services Purchased are redeemable for the Service Purchased Only and are Non-Refundable. In some cases, In-Store Credit may be granted for the amount paid.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted: (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds will ONLY be given on brand new, unopened items. Absolutely no refunds once parts are opened.
Within 30 days you may request a refund for brand new, unopened items.
Any returns NOT due to our error are subject to a restocking charge of up to 20%.
You MUST CALL/TEXT 616-447-9830 and request a MRA# and we will provide you with instructions where to ship. Some items ship straight from Manufacturers, or ship from one of 7 other Warehouses. (Austell, GA; Brownstown, MI; Corona, CA; Dallas, TX; Exeter, PA; Kansas City, KS; Spokane, WA)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days. If not, your product will be returned to you.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 616-447-9830
Exchanges (if applicable)
We only replace items if they are defective or damaged from Manufacturer. If you need to exchange it for the same item, call or text 616-447-9830
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will only send a refund to the original payment method.
You will be responsible for paying for ALL shipping costs for Returning/Exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.